Shipping policy

Shipping Policy

At Silae ESG Solutions, we aim to deliver your orders in a timely and reliable manner, no matter where you are. Please review our shipping policy to understand the terms and conditions of shipping your products.

1. General Shipping Terms

  • Shipping Costs: Shipping costs are paid by the customer and calculated at checkout based on the destination, weight, and dimensions of your order.
  • Processing Time: Orders are typically processed within 2-4 business days . Processing times may vary for custom or bulk orders.
  • Delivery Time: Shipping times vary depending on the destination and chosen shipping method, typically ranging from 5 to 14 business days.

2. International Shipping

  • We ship to most countries worldwide. If your country is not listed at checkout, please contact us at sourcing@silae.in for assistance.
  • Customs duties, import taxes, or additional charges may apply to international orders. These fees are the responsibility of the customer.

3. Tracking Information

  • Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your shipment.
  • Please note that tracking availability may vary by shipping carrier and destination.

4. Delays and Exceptions

  • While we strive to meet delivery estimates, unexpected delays due to customs, weather, or carrier issues may occur. Silae ESG Solutions is not responsible for such delays.
  • Orders may be delayed if the shipping address provided is incomplete or incorrect. Please double-check your address before completing your purchase.

5. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refusal to accept the shipment, or failure to pay customs duties, we will contact you to arrange reshipping at an additional cost.

6. Missing or Damaged Shipments

  • Missing Shipments: If your order does not arrive within the estimated timeframe, please contact us at sourcing@silae.in with your order details for assistance.
  • Damaged Shipments: If your package arrives damaged, please retain all packaging materials and contact us with photos of the damage within 48 hours of delivery.

7. Bulk Orders

For bulk or custom orders, shipping arrangements may vary. We will provide detailed shipping information and costs at the time of order confirmation.

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us: