Silae Service Terms
THE TERM “YOU” OR “SUBSCRIBER” REFERS TO THE INDIVIDUAL OR LEGAL ENTITY, AS APPLICABLE, IDENTIFIED AS THE USER WHEN YOU REGISTERED ON THE WEBSITE.
For contractual purposes, You (1) consent to receive communications from Silae in an electronic form; (2) consent to execute this Agreement electronically; and (3) agree that all notices, disclosures, and other communications that Silae provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing.
YOU ACKNOWLEDGE AND AGREE THAT ALL DATA MAY BE PROCESSED AND STORED IN SERVERS OUTSIDE THE COUNTRY OF ORIGIN IN COMPLIANCE WITH APPLICABLE LOCAL REGULATIONS AND YOU HEREBY CONSENT TO SUCH PROCESSING AND STORAGE. SILAE WILL USE PERSONAL DATA ONLY IN WAYS THAT ARE COMPATIBLE WITH THE PURPOSES FOR WHICH IT WAS COLLECTED AS PER SILAE’S POLICY OR AS SUBSEQUENTLY AUTHORIZED BY YOU. YOU AGREE TO OBTAIN ALL REQUIRED CONSENTS BEFORE YOU SEND ANY DATA TO SILAE FROM THE EUROPEAN UNION.
This Agreement will become effective when the registration process is completed (the “Effective Date”).
1. ACCESS AND USE
1.1. Orders. The Silae Service includes the base service (as ordered through the registration process) as well as any optional Add-On Service. The registration/ordering process shall set out a description of the applicable Silae Services to be provided by Silae, the costs associated with such Silae Services, the minimum number of Sites ordered, and the period of time Subscriber will have access to the particular Silae Service (the “Access Term”).
1.2. Provision of Access. Subject to the terms and conditions contained in this Agreement, Silae hereby grants to Subscriber and its Authorized Users a non-exclusive, non-transferable right to access the features and functions of the applicable Silae Service set forth in the applicable Order during the Access Term identified in the Order for the number of Authorized Users and the number of Sites set forth on the Order. On or as soon as reasonably practicable after the Effective Date, Silae shall provide to Subscriber the necessary passwords, security protocols and policies and network links or connections and Access Protocols to allow Subscriber and its Authorized Users to access the Silae Services. Subscriber and any Authorized User may only use the Silae Services in accordance with the Access Protocols.
1.3. Usage Restrictions. Subscriber shall not: (a) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any hardware or software component of the Silae Services are compiled or interpreted, and Subscriber acknowledges that nothing in this Agreement will be construed to grant Subscriber any right to obtain or use such code; (b) allow third parties other than Authorized Users to gain access to the Silae Services; or (c) attempt to scrape or otherwise frame any of the data or reports created with the Silae Service.
1.4. Retained Rights; Ownership.
(a) Ownership and Use of Subscriber Data. Silae retains all right, title and interest in and to the Subscriber Data, and Subscriber acknowledges that it neither owns nor acquires any additional rights in and to the Subscriber Data not expressly granted by this Agreement. Subscriber further acknowledges that Silae retains the right to use the Subscriber Data to provide the Services to Subscriber or share the Subscriber Data with third parties in accordance with Silae’s policies.
(b) Ownership of Silae Services. Subject to the rights granted in this Agreement, Silae retains all right, title and interest in and to the Silae Service, and Subscriber acknowledges that it neither owns nor acquires any additional rights in and to the foregoing not expressly granted by this Agreement or any licenses to the hardware and software used to provide the Silae Services. Subscriber further acknowledges that Silae retains the right to use the foregoing for any purpose in Silae’s sole discretion.
(c) Use of Data. Subscriber agrees and acknowledges that Silae may use the Subscriber Data in an aggregated form for the purposes of analytics, benchmarking, analysis and providing services to third parties. Subscriber grants Silae a worldwide, perpetual, fully paid-up, royalty free, non-exclusive right and license to: (a) use, reformat, display, transform, and create derivative works of the Subscriber Data for the purpose of adding the Subscriber Data to Silae’s database and creating insights or other derived data from such Subscriber Data; (b) to use, display, modify and create derivative works of the Subscriber Data ; and (c) to copy, display, modify and distribute the Derivative Data. “Derivative Data” means aggregated statistics and/or any data created or derived by Silae from the Subscriber Data.
(a) Support. Subject to the terms and conditions of this Agreement, Silae shall exercise commercially reasonable efforts to provide Technical Assistance for the use of the Silae Services to Eligible Support Recipients during Silae’s ordinary and customary business hours in accordance with its standard policies and procedures, as described at https://www.silae.io/
(b) Eligible Support Recipients. Silae shall have no obligation to provide Technical Assistance, by any means, to any entity or individual other than Eligible Support Recipients.
(c) Access. As a condition of Silae’s obligations under Section 1.5 (a), Subscriber shall provide such information and/or access to Subscriber resources as Silae may reasonably require in order to provide Technical Assistance under this Agreement. Silae shall be excused from any non-performance of its obligations hereunder to the extent any such non-performance is attributable to Subscriber’s failure to perform its obligations under this Section 1.5(b).
(d) Means of Access to Technical Assistance. Eligible Support Recipients shall request Technical Assistance (i) by directing requests at such telephone number as Silae may specify for such purposes from time to time; or (ii) by directing electronic mail requests at the electronic mail address as Silae may specify for such purposes from time to time.
2. SUBSCRIBER RESPONSIBILITIES
2.1. Authorized Users Access to Services. Subscriber may permit any Authorized Users to access and use the features and functions of the Silae Service as contemplated by this Agreement. Subscriber will be responsible for all actions or omissions of its Authorized Users. Authorized User IDs cannot be shared or used by more than one Authorized User at a time. Subscriber shall use commercially reasonable efforts to prevent unauthorized access to, or use of, the Silae Service and shall notify Silae promptly of any such unauthorized use known to Subscriber.
2.2. Providers. The Silae Service allows Subscriber to link their account with various third party services, including (a) third party services from which Silae imports information and/or data ("Providers"), (b) third party services with which Silae shares reports (a "Report") created via the Silae Service, and (c) any other means required to deliver services (("Partner Organization"). By linking with a Provider, Subscriber acknowledges and agrees that Silae may access, make available and store any information that Subscriber has provided to or stored in Subscriber's Provider account and perform certain operations through the Provider on Subscriber's behalf. By linking with a Partner Organization, Subscriber (a) grants Silae access to Subscriber's Partner Organization account and (b) acknowledges and agrees that Silae may access Subscriber's Partner Organization account and perform certain operations on Subscriber's behalf.
2.3. Provision of Rights and Access to Data Sources. To the extent that Subscriber has ordered a particular Data Automation Service, Subscriber agrees to provide Silae with the necessary information and permissions to collect that data on behalf of Subscriber. All such data collected shall be considered Subscriber Data.
2.4. Subscriber Responsibility for Data and Security. Subscriber and its Authorized Users shall have access to the Subscriber Data and shall be responsible for all changes to and/or deletions of Subscriber Data and the security of all passwords and other Access Protocols required in order to access the Silae Services. Silae will use industry standard means to protect the Subscriber Data from unauthorized access. Subscriber shall have the ability to export Subscriber Data out of the Silae Services and is encouraged to make its own back-ups of the Subscriber Data. Subscriber shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Subscriber Data. Subscriber acknowledges and agrees that Silae will have no obligation to archive to back-up Subscriber Data, nor will Silae have any liability for any loss or corruption of Subscriber Data, nor will Silae have any obligation under this Agreement to retain any Subscriber Data, unless otherwise specifically set forth in an Order, after the expiration or termination of the Access Term.
2.5. Service Rules and Guidelines. Subscriber and all Authorized Users shall use the Silae Services solely for its internal purposes as contemplated by this Agreement and shall not use the Service to: (a) transmit material containing software viruses or other harmful or deleterious computer code, files, scripts, agents, or programs; (b) interfere with or disrupt the integrity or performance of the Silae Service or the data contained therein (c) attempt to gain unauthorized access to the Silae Service, computer systems or networks related to the Silae Service; or (d) interfere with another user’s use and enjoyment of the Silae Service.
3. FEES AND EXPENSES; PAYMENTS
3.1. Fees. In consideration for the access rights granted to Subscriber and the services performed by Silae under this Agreement (including any Add-On Service), Subscriber will pay to Silae, without offset or deduction, all fees required by a particular Order or associated with: (a) the annual subscription level selected by Subscriber via Subscriber's account preferences, and (b) any Add-On Services ordered. Silae's subscription prices can be changed by Silae upon written notice to Subscriber at least ten (10) days prior to the next billing period (as described below). Any changed fees will be effective beginning on the next billing period.
3.2. All fees hereunder are billed in advance on a monthly or quarterly or annual basis on the date Subscriber purchases a subscription on a pro rata basis and at the beginning of each calendar month or year thereafter, as applicable.
All fees are due and payable to Silae within thirty (30) days of invoice. Subscriber may change its billing frequency at any time via Subscriber's account preferences. Subscriber may change its subscription level at any time via Subscriber's account preferences and the fees associated and the new subscription level will take effect beginning on the next billing period. Silae reserves the right (in addition to any other rights or remedies Silae may have) discontinue the Silae Service and suspend all Authorized Users' and Subscribers’ access to the Silae Service if any fees are more than thirty (30) days overdue until such amounts are paid in full. All fees will be billed and paid in the currency specified in the Order.
3.3. Disputed Fees. If Subscriber disputes any fees, taxes, or other charges billed by Silae, Subscriber shall notify Silae, in writing, of the disputed amount and any relevant information regarding the circumstances of the dispute. Silae shall acknowledge receipt of the dispute information in writing to Subscriber. All parties agree to work cooperatively to resolve any such disputed amounts. If the Subscriber fails to provide Silae with a notice of such a disputed amount within twenty (20) business days following receipt of Silae’s invoice for such disputed charge, then such amount is deemed undisputed and due to Silae.
3.4. Taxes. Subscriber will be responsible for payment of any applicable sales, use and other taxes and all applicable export and import fees, customs duties and similar charges (other than taxes based on Silae’s income), and any related penalties and interest for the grant of access rights hereunder, or the delivery of related services, if any. If Subscriber is tax exempt, it shall furnish Silae with evidence of its tax exempt status prior to placing an order for the Silae Services. Subscriber will make all required payments to Silae free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments to Silae will be Subscriber’s sole responsibility, and Subscriber will, upon Silae’s request, provide Silae with official receipts issued by appropriate taxing authorities, or such other evidence as Silae may reasonably request, to establish that such taxes have been paid.
4. TREATMENT OF CONFIDENTIAL INFORMATION
4.1. Ownership of Confidential Information. The Parties acknowledge that during the performance of this Agreement, each Party will have access to certain of the other Party’s Confidential Information or Confidential Information of third parties that the disclosing Party is required to maintain as confidential. Both Parties agree that all items of Confidential Information are proprietary to the disclosing Party or such third party, as applicable, and will remain the sole property of the disclosing Party or such third party.
4.2. Mutual Confidentiality Obligations. Each Party agrees as follows: (a) to use Confidential Information disclosed by the other Party only for the purposes described herein; (b) that such Party will not reproduce Confidential Information disclosed by the other Party, and will hold in confidence and protect such Confidential Information from dissemination to, and use by, any third party; (c) to restrict access to the Confidential Information disclosed by the other Party to such of its personnel, agents, and/or consultants, if any, who have a need to know and who have been advised of and have agreed in writing to treat such information in accordance with the terms of this Agreement; and (e) to the extent practicable, return or destroy, all Confidential Information disclosed by the other Party that is in its possession upon termination or expiration of this Agreement.
4.3. Confidentiality Exceptions. Notwithstanding the foregoing, the provisions of Sections 4.1 and 4.2 will not apply to Confidential Information that (a) is publicly available or in the public domain at the time disclosed; (b) is or becomes publicly available or enters the public domain through no fault of the recipient; (c) is rightfully communicated to the recipient by persons not bound by confidentiality obligations with respect thereto; (d) is already in the recipient’s possession free of any confidentiality obligations with respect thereto at the time of disclosure; (e) is independently developed by the recipient; or (f) is approved for release or disclosure by the disclosing Party without restriction. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required (x) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall first have given written notice to the other Party and made a reasonable effort to obtain a protective order; or (y) to establish a Party’s rights under this Agreement, including to make such court filings as it may be required to do.
4.4. Limitation Period. The obligations set forth in this Section 4 shall survive the termination or expiration of this Agreement for a period of two (2) years.
5. REPRESENTATIONS AND WARRANTIES
(a) Each Party hereby represents and warrants (i) that it is duly organized, validly existing and in good standing under the laws of its jurisdiction of incorporation or organization; and (ii) that this Agreement, when executed and delivered, will constitute a valid and binding obligation of such Party and will be enforceable against such Party in accordance with its terms.
(b) Silae represents and warrants that it will provide the Silae Service and perform its other obligations under this Agreement in a professional and workmanlike manner substantially consistent with general industry standards. Silae further warrants, for the benefit of Subscriber only, that the Silae Service will conform in all material respects to the standard user documentation for such Silae Service provided to Subscriber by Silae (the “Documentation”) for a period of thirty (30) days after Silae first makes the Silae Service available to Subscriber, provided that such warranty will not apply to failures to conform to the Documentation to the extent such failures arise, in whole or in part, from (i) any use of the Silae Service other than in accordance with the Documentation, or (ii) any combination of the Silae Service with software, hardware or other technology not provided by Silae under this Agreement.
6. DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY
6.1. Internet Delays. SILAE’S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. Silae IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES RESULTING FROM SUCH PROBLEMS.
6.2. Disclaimer. EXCEPT AS EXPRESSLY REPRESENTED OR WARRANTED IN SECTION 5, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SILAE SERVICES, THE DOCUMENTATION, AND ALL SERVICES PERFORMED OR PROVIDED BY SILAE ARE PROVIDED “AS IS,” AND SILAE DISCLAIMS ANY AND ALL OTHER PROMISES, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SYSTEM INTEGRATION AND/OR DATA ACCURACY. SILAE DOES NOT WARRANT THAT THE APPLICATION SERVICE OR ANY OTHER SERVICES PROVIDED BY SILAE WILL MEET SUBSCRIBER’S REQUIREMENTS OR THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ALL ERRORS WILL BE CORRECTED.
6.3. Exclusions of Remedies; Limitation of Liability. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE. THE CUMULATIVE LIABILITY OF SILAE TO SUBSCRIBER FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, WILL NOT EXCEED TOTAL AMOUNT OF ALL FEES PAID TO Silae BY SUBSCRIBER UNDER SECTION 3.1 DURING THE SIX (6) MONTH PERIOD PRIOR TO THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE.
6.4. Essential Basis of the Agreement. Subscriber acknowledges and understands that the disclaimers, exclusions and limitations of liability set forth in this Section 6 form an essential basis of the agreement between the Parties and that absent such disclaimers, exclusions and limitations of liability, the terms and conditions of this Agreement would be substantially different.
Silae agrees to indemnify, defend and hold harmless Subscriber from and against any and all losses, liabilities, costs (including reasonable attorneys’ fees) or damages awarded to a third party resulting from any claim by that third party that the Silae Service and/or the Documentation infringes such third party’s patents issued as of the Effective Date, or infringes or misappropriates, as applicable, such third party’s copyrights or trade secret rights, provided that Subscriber promptly notifies Silae in writing of the claim, cooperates with Silae, and allows Silae sole authority to control the defense and settlement of such claim. If such a claim is made or appears possible, Subscriber agrees to permit Silae, at Silae’s sole discretion, to enable it to continue to use the Silae Service or the Documentation, as applicable, or to modify or replace any such infringing material to make it non-infringing. If Silae determines that none of these alternatives is reasonably available, Subscriber shall, upon written request from Silae, cease use of and, if applicable, return such materials that are the subject of the infringement claim. This Section 7 shall not apply if the alleged infringement arises, in whole or in part, from (i) combination, operation or use of the Silae Service with other software, hardware or technology not provided by Silae, or (ii) related to the Subscriber Data.
8. TERM AND TERMINATION
8.1. Term. The term of this Agreement will commence on the Effective Date and will continue until the last Access Term expires, unless earlier terminated in accordance with this Section 8. This Agreement will automatically renew for successive one (1) year terms on the anniversary of the Effective Date unless either Party provides written notice of its desire not to renew at least thirty (30) days prior to the expiration of the then-current term (the initial term, together with any renewal terms, collectively, the “Term”).
8.2. Termination for Breach. Either Party may, at its option, terminate this Agreement in the event of a material breach by the other Party. Such termination may be effected only through a written notice to the breaching Party, specifically identifying the breach or breaches on which such notice of termination is based. The breaching Party will have a right to cure such breach or breaches within thirty (30) days of receipt of such notice, and this Agreement will terminate in the event that such a cure is not made within such thirty (30)-day period.
8.3. Termination Upon Bankruptcy or Insolvency. Either Party may, at its option, terminate this Agreement immediately upon written notice to the other Party, in the event (a) that the other Party becomes insolvent or unable to pay its debts when due; (b) the other Party files a petition in bankruptcy, reorganization or similar proceeding, or, if filed against, such petition is not removed within ninety (90) days after such filing; (c) the other Party discontinues it business; or (d) a receiver is appointed or there is an assignment for the benefit of such other Party’s creditors.
8.4. Effect of Termination. Upon any termination of this Agreement, Subscriber will (a) immediately discontinue all use of the Silae Service and any Silae Confidential Information; and (b) promptly pay to Silae all amounts due and payable under this Agreement.
8.5. Survival. The provisions of Sections 2.3, 4, 6, 7, 8.5 and 9 will survive the termination of this Agreement.
8.6. Suspension of Service. If Subscriber fails to pay undisputed amounts in accordance with the terms and conditions hereof, the Order or any other agreement related, directly or indirectly, to the provision of the Silae Service to Subscriber or such amounts are not timely paid on behalf of Subscriber, Silae shall have the right, in addition to any of its other rights or remedies, to suspend the Service, without liability to Subscriber until such amounts are paid in full.
9.1. Entire Agreement. This Agreement sets forth the entire agreement and understanding between the Parties with respect to the subject matter of this Agreement and, supersedes and merges all prior oral and written agreements, discussions and understandings between the Parties with respect to the subject matter of this Agreement, and neither of the Parties will be bound by any conditions, inducements or representations other than as expressly provided for in this Agreement.
9.2. Independent Contractors. In making and performing this Agreement, Subscriber and Silae act and will act at all times as independent contractors, and, except as expressly set forth herein, nothing contained in this Agreement will be construed or implied to create an agency, partnership or employer and employee relationship between them. Except as expressly set forth herein, at no time will either Party make commitments or incur any charges or expenses for, or in the name of the other Party.
9.3. Notices. All notices required by or relating to this Agreement will be in writing and will be sent by means of certified mail, postage prepaid, to the Parties at their respective addresses set forth in the preamble to this Agreement, or addressed to such other address as the receiving Party may have given by written notice in accordance with this provision.
9.4. Amendments; Modifications. This Agreement may not be amended or modified except in a writing duly executed by authorized representatives of both Parties.
9.5. Assignment; Delegation. Subscriber shall not assign any of its rights or delegate any of its duties under this Agreement without the express, prior written consent of Silae, and, absent such consent, any attempted assignment or delegation will be null, void and of no effect.
9.6. No Third Party Beneficiaries. The Parties acknowledge that the covenants set forth in this Agreement are intended solely for the benefit of the Parties, their successors and permitted assigns. Nothing herein, whether express or implied, will confer upon any person or entity, other than the Parties, their successors and permitted assigns, any legal or equitable right whatsoever to enforce any provision of this Agreement.
9.7. Severability. If any provision of this Agreement is invalid or unenforceable for any reason in any jurisdiction, such provision will be construed to have been adjusted to the minimum extent necessary to cure such invalidity or unenforceability. The invalidity or unenforceability of one or more of the provisions contained in this Agreement will not have the effect of rendering any such provision invalid or unenforceable in any other case, circumstance or jurisdiction, or of rendering any other provisions of this Agreement invalid or unenforceable whatsoever.
9.8. Waiver. No waiver under this Agreement will be valid or binding unless set forth in writing and duly executed by the Party against whom enforcement of such waiver is sought. Any such waiver will constitute a waiver only with respect to the specific matter described therein and will in no way impair the rights of the Party granting such waiver in any other respect or at any other time. Any delay or forbearance by either Party in exercising any right hereunder will not be deemed a waiver of that right.
9.9. Governing Law. THIS AGREEMENT WILL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS IN FORCE IN INDIA, WITHOUT REGARD TO CONFLICTS OF LAW PRINCIPLES THEREOF OR TO THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS.
9.10. Counterparts. This Agreement may be executed in any number of counterparts, each of which when so executed will be deemed to be an original and all of which when taken together will constitute one Agreement.
9.11. Force Majeure. Silae shall be excused from performance of its obligations under this Agreement if such a failure to perform results from compliance with any requirement of applicable law, acts of God, fire, strike, embargo, terrorist attack, war, insurrection or riot or any other cause beyond the reasonable control of Silae. Any delay resulting from any of such causes shall extend performance accordingly or excuse performance, in whole or in part, as may be reasonable under the circumstances.
Certain capitalized terms, not defined above, have the meanings set forth below.
10.1. “Access Protocols” means the passwords, access codes, technical specifications, connectivity standards or protocols, or other relevant procedures, as may be necessary to allow Subscriber or any Authorized Users to access the Silae Services.
10.2. “Add-On Service” means any other additional services that Silae makes available through the Silae Services and that Subscriber orders under an Order.
10.3. “Authorized User” means any individual who is an employee of Subscriber or such other person or entity as may be authorized by an Order (e.g., a third party providing services to Subscriber), authorized, by virtue of such individual’s relationship to, or permissions from, Subscriber, to access the Silae Service pursuant to Subscriber’s rights under this Agreement.
10.4. “Certification Services” means the optional certification services that are offered by Silae.
10.5. “Confidential Information” means all written or oral information, disclosed by either Party to the other, related to the operations of either Party or a third party that has been identified as confidential or that by the nature of the circumstances surrounding disclosure ought reasonably to be treated as confidential.
10.6. “Data Automation Services” means the automated collection of Subscriber data as ordered by Subscriber.
10.7. “Subscriber Data” means the data provided by Subscriber to Silae or collected by Silae on behalf of Subscriber from a provider through the Data Automation Services.
10.8. “Eligible Support Recipients” has the meaning set forth in Section 1.5(b).
10.9. “Order” means the physical or electronic process where Subscriber subscribes to a given Silae Service to be made available by Silae pursuant to this Agreement or an additional order created from within the Silae Services.
10.10. “Silae Services” means the services ordered by Subscriber through an Order and provided by Silae by means of access to certain content and use of the features and functionality of hardware and software applications available and accessible within the identified Silae web sites, solely to the extent set forth and further described in, and as limited by, the Orders executed by the Parties.
10.11. “Sites” means the number of discrete objects loaded into the Silae Services .
10.12. “Survey Services” means the provision of survey and related analytics as ordered by Subscriber.
10.13. “Technical Assistance” means the provision of responses by Silae personnel to questions from Eligible Support Recipients related to use of the Silae Services, including basic instruction or tutorial assistance regarding the features and functions of the Silae Services.